Shipping policy
At itsforpet we are committed to ensuring a smooth and enjoyable shopping experience for all our customers. Below is our shipping policy to help you understand how we process and deliver your orders.
Processing Time
- Orders are typically processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We partner with trusted carriers to deliver your orders safely and promptly. Delivery times depend on your location:
-
Standard Shipping (Free):
- Estimated delivery: 6-8 business days.
-
Expedited Shipping:
- Estimated delivery: 3-5 business days. Additional charges apply.
Note: Delivery times may vary due to unforeseen circumstances like weather, customs delays, or carrier issues.
Shipping Costs
-
Free Standard Shipping on all orders.
- Expedited shipping rates are calculated at checkout.
International Shipping
We currently ship to select countries. International orders may be subject to customs duties, taxes, or fees. These charges are the responsibility of the customer. Please check your local regulations before placing an order.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order directly on our website or via the carrier's website.
Lost or Delayed Packages
- If your order hasn’t arrived within the estimated time, please contact us at [support@itsforpet.com].
- For packages marked as "delivered" but not received, we recommend checking with neighbors or contacting your local post office.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by emailing [support@itsforpet.com]. Include:
- Your order number.
- Photos of the damaged/incorrect item.
We will work to resolve the issue promptly.